Return Policy

Corked or otherwise flawed bottles are an unfortunate, albeit infrequent, reality of the wine industry.

We stand behind our products and we are happy to issue a replacement or refund for any bad bottles you might receive WITHIN 60 DAYS of the date of purchase. Please note that before any action can be taken, however, any bottles suspected of flaws MUST BE RETURNED to Kessler Liquors for inspection and verification by a manager.

If you are unable to bring the bottle into the store, we can retrieve it from you at no additional charge.

Shipping Instructions:

Contact Kessler Liquors to schedule your pick-up. Recork your bottle in question as tightly as possible and place the bottle inside a box. Kessler Liquors will send FedEx directly to your home for pick-up the following day. You need only leave the box outside your door or with your doorman, and FedEx will bring the return shipping label.

Please contact us at 212-685-7651, or by email at should you need to arrange a pick-up.

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